Why do we collect data?

Personal data:

Personal data is collected by Industrial IT Systems to provide the relevant services our customers have requested, such as order fulfilment, RMA requests and Quotation requests.

Personal data is only used for the necessary purpose it has been collected. For example, when a customer requests an RMA, we will only contact the customer and process the data when it is relevant to the given service. If consent has been provided, personal data may be used for marketing communication via email. These may include information about product updates, new products and the services we offer. You can unsubscribe from these emails through the link at the bottom of the email. Or you can contact us directly.

What data is collected?

Personal data:

Personal data is collected by Industrial IT Systems to provide the relevant services our customers have requested, such as order fulfilment, RMA requests and Quotation requests.

Personal data is only used for the necessary purpose it has been collected. For example, when a customer requests an RMA, we will only contact the customer and process the data when it is relevant to the given service.

If consent has been provided, personal data may be used for marketing communication via email. These may include information about product updates, new products and the services we offer. You can unsubscribe from these emails through the link at the bottom of the email. Or you can contact us directly.

Non-Identifiable Data:

This data is collected through JavaScript tags and various cookies throughout our website. These are triggered once a customer visits our website and has agreed to our cookie policy. For more information regarding the cookies we use, please see our cookie policy.

The JavaScript tags and cookies allow us to collect and analyse the non-identifiable information through web-based analytics system.

Where do you store our Data?

All our customer’ data are stored on carefully selected cloud systems hosted in EU data centres.

Who has access to the data?

Only our formal employees who have contractual obligations have access to our database merely for the purposes of dealing with customers enquires. Our company policy restricts us to adhere to ISO9000 Quality Management procedures all the time.

Data Retention

We will keep our customers data as long as it is necessary for us to provide them with our service and products.

Lawful basis for processing personal data

Under GDPR 2018, we have lawful basis to capture, store and use your personal data to deal with your enquiry if you contact us via the following methods; Online – where you either submit a purchase order, request for quotation or require any further assistance such as RMA support. You will be given an opportunity to review and agree to our privacy policy.

E-mail or telephone – When you contact us about your enquiries, such as placing a new purchase order, requesting a quotation or any other technical or commercial support then we will use your data to deal with your enquiry. You can find a copy of our privacy policy on our website. Equally, we can e-mail an electronic copy to you upon request.

Our general assumption is that receiving your enquires grants us a lawful right to use your personal data to provide the necessary services requested. Unless we are told otherwise.

Individual’s Rights

Under GDPR 2018, you have right to be in full control of your own personal data that you have provided to us. We have taken all the necessary measurements to protect your personal data and only use it to deal with your enquires.

Please be aware that we will not share or pass on your personal data to any third party under any circumstances except from the following:

1. For legal reasons where we are required to share your information with the authorities

2. Where your requested service or product would require a third-party involvement in which we have to share your information with them in order to deal with your enquiry.

You have full right to access, change or even request a delete of your personal information from our data base.

Please call us on +44 (0) 1273 731 555 if you wish to amend any of your personal data.